I want to replace my front door.
The day we came to view the house, in early Spring 2013, I remember saying, as we walked up the front path to the front door – ‘That’ll have to go’.
That was more than 7 years ago. Hasn’t happened yet. I’ve done everything else – re-wiring, re-plumbing, re-plastering, new kitchen, new laundry room, new bathroom, new shower room, painting, papering, carpeting. Everything. Apart from that bloody door.
Anyway – in order to get the door replaced, I need to find someone who will take the old one out and put the new one in. To complicate matters, I need to replace the window above the door as well. I fancy having the house number up there.
And that means that I need to find a tradesperson.
I’ve needed a fair few trades over the years, and I’ve found some guys that I keep going back to whenever I need to – when you’ve found a good ‘un, hang on to them!!
People will often tell you to go by personal recommendation when you’re choosing a tradesperson. I disagree.
And here’s why –
- If you’ve just moved into the area, you won’t know anyone well enough to ask them
- Your expectations/standards may be very different to those of the person doing the recommending.
- You might not know anyone who’s had the same sort of work done.
- What if the recommended person does a rubbish job? How do you tell your mate who recommended them?
- It’s fairly useless unless the job is exactly the same size and requires exactly the same skills – Bob from down the road may have made a lovely job of fixing your gate, but that doesn’t mean he’s up to the job of putting fencing all the way round my garden.
Instead, I’ve developed a checklist. They don’t have to tick off everything to get the job – but the more the merrier.
- Are they happy to do a free estimate/quotation?
- Are they easy to get hold of? Do they answer the phone as if they’re expecting the call (‘Bob the Builder speaking’ rather than ‘Erm, hello??’)
- Do they turn up to do the quote at the time they said they would?
- Are they prepared (tapemeasure, notebook etc)?
- Are they interested? Asking questions, making suggestions.
- Can they give you a timescale – when they’ll be able to start, how long it’ll take.
- If the job involves coming inside, do they offer to take their boots off/put overshoes on?
- Do they drive a liveried van?
- When you get the quote, is it on headed paper or in an email with their trading name on it – or just scribbled on the back of an envelope?
If you’re happy with the answers to all of these, then there’s just one more question.
Do you get along with them? After all, they’re going to be spending time in your home, potentially unsupervised. Do you trust them? Do you feel you can do business with them?
Last but not least, when you’ve found a good tradesperson, and they’ve done a good job – pay them. Pay them promptly. Don’t make them wait a month for the money.
They’re just trying to earn a living – and next time they’re busy and they get a call for an urgent job, who do you think will get priority? The person who pays in full and on time – or the person who didn’t?
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